POLICY

CANCELLATION / RESCHEDULE
POLICY

The ElectrolySista Cancellation/Rescheduling/Refund policy is that if you cannot keep your appointment, then you must either reschedule or cancel your appointment at least 24-hours in advance of your appointment. Cancelling or Rescheduling your appointment are the only two (2) options you have if you cannot keep your appointment.

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If you do not reschedule 24-hours in advance of your appointment, for any reason, then you must and are required to, without exception, cancel your appointment at least 24-hours in advance of your appointment. THIS IS THE ONLY WAY TO AVOID LOSING YOUR 50% DEPOSIT!

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If you cancel or reschedule your appointment after the 24-hours in advance window passes, then you will lose your 50% deposit.  No Exceptions!

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PLEASE BE AVISED OF THE FOLLOWING:

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• There are NO REFUNDS for services rendered to anyone for any reason. There are NO REFNDS or EXCHANGES for products sold to anyone for any reason.

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• Calling or emailing ElectrolySista to inform us that you want to or intend to reschedule your appointment does not in any way constitute a rescheduled appointment. 

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• Calling or emailing ElectrolySista to inform us that you want to or intend to cancel your appointment does not in any way constitute a cancelled appointment. 

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• Calling or emailing ElectrolySista to inform us of your intention to either reschedule or cancel only notifies us of your intention to either reschedule or cancel your appointment, but it does not in any way constitute a cancelled or rescheduled appointment. 

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TO CONSTITUTE A CANCELLED OR RESCHEDULED APPOINTMENT 24-HOURS IN ADVANCE OF YOUR APPOINTMENT, YOU MUST ADHERE TO THE FOLLOWING:

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1. You must go into the same booking system where you booked your ElectrolySista appointment and either reschedule or cancel your appointment. 

2. On our end, after you cancel or reschedule your appointment, we will see the space where you originally booked open and become available for others to book that space.

3. If we do not see the time slot become available for the day of your appointment, then you have not cancelled or rescheduled your appointment 24-hours in advance. You will be notified via email and/or phone call if your time slot is not available.

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4. You have the sole responsibility to either cancel or reschedule your appointment at least 24-hours in advance of your appointment. It is not the responsibility of ElectrolySista to reschedule or cancel your appointment on your behalf.

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REMEMBER! If YOU do not reschedule or cancel your appointment at least 24-hours in advance of your appointment, then you lose your 50% deposit for your appointment.

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REMEMBER! If YOU do not come to your appointment on the scheduled day and time, and if YOU do not cancel or reschedule your appointment at least 24-hours in advance, even if you call or email ElectrolySista, you are charged 100% of the full-service cost on the same day as your original appointment as a "No Show."

Also, Parent(s) or Guardians must accompany anyone 17 and under.